Quality construction begins with safe construction, and the process to get there begins well before construction starts. We use lessons learned from past projects as well as trends from our warranty program to help the design team select systems and materials that last. Our goal is to deliver a product that functions exactly as expected.
Throughout the design and construction process, we track issues until they are addressed, both in the drawings and the physical construction. At every step of the way we measure performance, tracking to meet conditions of satisfaction for our clients. We hold our team accountable for the quality of the final building.
“We have one of the best quality programs in the business, and it works because we measure it. With an 85% repeat business rate, our efforts to be a quality builder and a good partner speak for themselves.” – Pape Fall, Director of Quality Assurance
The goal of our Quality Program is to deliver a product that functions exactly as expected, using a three-pronged approach.
1. Our Safety-Quality Preplanning Method: Before construction begins we identify and find ways to eliminate quality risks and incorporate project-specific strategies into our subcontracts.
2. Constructability Review: We carefully study details and consider likely risks and long-term viability of systems, techniques, and materials throughout every stage of design and construction.
3. Service: Our quality program works because we measure it, including tracking warranty costs that have decreased around 10% annually over the last several years.
Our safety approach focuses on the elimination of hazards to provide safer projects for our employees, trade partners, clients, and the public. This requires us to go beyond working cautiously around hazards and prompts a deeper commitment to incident prevention.
Based on Lean construction principles and processes, SmartBuild® is a collaborative team effort where all project team members and stakeholders work together to plan, organize, and execute work for our clients with impeccable coordination, efficiency, and flow.
While our approach to construction technology is progressive, we’re also practical. The bottom line in choosing to use a technology product or service, always, is whether or not a tool helps us deliver a better project and better value for our clients.